9 min article

Content Policy

This Content Policy is effective from 1 January 2021.

General

1.1This content policy (“Content Policy”) governs the way you post, share or forward User Content on the Platform, including: (a) through descriptions, titles, images, thumbnails, designs, metadata and other descriptive or promotional material; (b) by commenting, responding, messaging or otherwise posting text, images or other material on any forum or other part of the Platform that you can change or alter; and (c) through marketing emails to help manage communication and interact with followers, customers or other Users.

1.2The policy should be read in conjunction and together with the Terms of Use and the Policies. For the purposes of this Content Policy, all capitalized terms, not otherwise defined herein, shall have the meaning ascribed to them as set forth in the Terms of Use and the Trepup Glossary.

1.3All references in this Content Policy to the singular shall include the plural (and vice versa) where applicable, and any gender form shall include all others.

1.4You acknowledge that all User Content made available by you is generated by you, is otherwise permitted to be shared by you and constitutes your personal opinion.

1.5You agree not to upload, transfer, distribute or facilitate any prohibited User Content through text, images, videos, sound or software to any part of the Platform, such as your posts and emails on the Platform, including feedback as described in the Feedback Policy.

1.6We reserve the right to remove all or part of any User Content that violates this Content Policy, the Terms of Use, Privacy Policy, Intellectual Property Policy and the Policies, or for any other reason at our sole discretion. We may further alter, annotate, relocate, hide or otherwise modify all or part of any User Content. In the event that you repeatedly or seriously violate this Content Policy, we may suspend or permanently deactivate your Trepup Account.

Prohibited User Content

2.1

Pornography or sexually explicit content

We do not allow content that is adult in nature, not suitable for individuals under 18 years of age, features or refers to any sexually explicit or lascivious content, including pornography, nudity, soiled undergarments, sexual aid devices, or items sold in adult only categories in novelty stores or erotic boutiques.

2.2

Hateful or defamatory content

We do not allow content that features or promotes any organization with views that promote violence or harassment against any individual or group based on ethnic origin, race, nationality, religion, disability, gender, gender identity, age, veteran status or sexual orientation. We also do not allow content that intends to threaten, defame, defraud, degrade, victimize or intimidate any individual based on any of the aforementioned grounds.

2.3

Offensive material

We do not allow content that we believe to be offensive. This may include content such as crime scene photos or human organs and body parts. We reserve the right to determine the appropriateness of User Content, including, but not limited to, the products sold on the Platform. Certain User Content may be acceptable in one country, but unacceptable in another. Therefore, you should keep in mind our global community of Users while posting content on the Platform. We do not allow content that promotes differences or is otherwise culturally insensitive on the Platform.

2.4

Illegal or harmful content

We do not allow content that is not permitted under any applicable law to be posted on the Platform. Any content that may lead to the production of illegal goods, or promote illegal activities or other harmful actions, including, but not limited to, harming oneself, eating disorders or drug abuse is prohibited from being posted on the Platform.

2.5

Harassment and cyberbullying

We do not allow Users to post content that is intended to harass, bully, or physically or sexually threaten any User. We also do not allow content that is intended to harm or exploit any person, particularly under 18 years of age or such age as specified under any applicable law.

2.6

Personal and confidential information

We do not allow the sharing of a person’s confidential and personally identifiable information. Any content that infringes upon or has the potential to infringe upon a person’s privacy is not permitted to be posted on the Platform. We will remove User Content that publishes any person’s identifying information without their consent.

2.7

Impersonation

We do not allow any content to be posted on the Platform that impersonates another person in a misleading or deceptive manner. We also do not allow and will remove any malicious, frivolous, inaccurate or misleading User Content.

2.8

Phishing and security

We do not allow and will remove any surveys or any attempts to collect personal or financial details, passwords or other similar sensitive information. Any content that is considered junk mail, spam, chain letters, pyramid schemes or unsolicited commercial advertisements will not be allowed to be posted on the Platform. We will remove User Content posted with the intention of deceiving or misleading Users, or that link websites to malicious software such as malware, viruses, mechanisms of circumvention or other harmful software. We also do not allow the Platform to be used to host content that can be downloaded, live-streamed or intended to solicit clicks to other third-party websites that offer any products that are not permitted on the Platform.

2.9

Copyrighted content

We do not allow content that infringes anyone’s intellectual property rights and will reply to notices of alleged copyright infringement. Repeated infringement of intellectual property rights, including copyright, will result in termination of your Trepup Account. For further details, refer to Section 11 of the Terms of Use and Section 8 of the Intellectual Property Policy.

2.10

Replicas of trademarked items

We do not allow content containing unauthorized replicas of trademarked items or promoting the passing-off of trademarked items to be posted on the Platform. For further details, refer to Section 3 of the Intellectual Property Policy.

2.11

Rights of publicity

We do not allow content containing any celebrity images and/or celebrity names without permission from the celebrity or their management. This includes product endorsements and merchandise as well as unauthorized celebrity image collections.

2.12

Patently false content

We do not allow content that contains patently false information or is misleading in nature and/or intended to harass a person, entity or agency for financial gain or to cause any injury to any person.

2.13

National security

We do not allow content that may affect the security and integrity of any country as may be specified under the applicable laws of the respective country.

Prohibitions on exchange of messages

Users will not be allowed to send messages to other Users containing the following:

(a) Offers to make national or international money transfers for amounts exceeding the asking price of a Product with the intent to request a refund of any portion of the payments;

(b) Unsolicited advertising or marketing of a product not offered on the Platform; or

Intermediary status

4.1 We are an intermediary as may be specified under the applicable laws of the respective country. We do not control what our Users post, comment, share or say on the Platform and we are not responsible for their or your actions whether online or offline. We are not responsible for services and features offered by others even if you access them through Trepup Services. Our responsibility and liability for anything that happens on the Platform is strictly governed and limited by the applicable laws as may be specified by the respective country.

4.2 We expect you to be responsible for what you post and what you see. If any Users report your User Content to be against these guidelines, we may take enforcement actions as necessary.

Grievance redressal

In regards to complaints specifically relating to User Content, which is in the nature of sexually explicit material, impersonated or morphed images or User Content otherwise inappropriate and violative of the dignity and the privacy of Users, we will respond and take all necessary actions within 24 hours on a priority basis.

Contact us

If you have any additional questions or require further clarification regarding this Content Policy or any of the Policies, please contact us at any time using the details below:

Trepup.com AG Attn: Legal Operations Dorfstrasse 16 Baar, Zug 6341 Switzerland Email: legal@trepup.com

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