Spam

Effective 5 February 2024

Our stance against spam and how we keep our platform clean.

Effective 5 February 2024

This Spam policy governs the sending of any irrelevant or unsolicited messages to contacts via Trepup, particularly for advertising, phishing, and spreading malware to contacts who have not consented to such communications. This policy applies to both you and your contacts for any electronic communication sent through Trepup.

This policy should be read in conjunction with the Terms of Service and other Policies. For this policy, all capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Service.

All references in this policy to the singular shall include the plural (and vice versa) where applicable, and any gender form shall include all others.

User obligations

While using Trepup, you will not

  • send spam through Trepup.
  • violate, or facilitate a violation of, the Privacy Notice, Cookies policy, any other Policies, or applicable spamming laws.
  • pretend to be, or represent, someone else, or impersonate any other individual or entity without their consent.
  • purchase, lease, or rent email addresses from third parties for use in a distribution list.

You must ensure that while using Trepup, you will

  • employ reasonable efforts to prevent unauthorized access to, or use of, Trepup.
  • notify us if you have any knowledge of such unauthorized access or use, or attempts thereof, of Trepup.
  • keep your Trepup Account updated and respond promptly to any communication between you and our support staff, which may be used for monitoring and quality improvement.
  • obtain consent and allow for the withdrawal of consent while sending electronic communication, in addition to storing or managing the data of your contacts.
  • provide an easily accessible mechanism to revoke consent or unsubscribe from your electronic communication at any time through an unsubscribe option.
  • immediately honor any requests to opt out of receiving your electronic communication.
  • provide clear and complete details of your identity and contact address, including your email address, in any electronic communication with third parties.
  • ensure that the communication and/or user content in the electronic communication is in accordance with the User Content policy, the Policies, and applicable law.

Personal data

You are responsible for the nature and content of all data uploaded to Trepup, including the personal data of your contacts or third parties. If you upload such personal data, you must ensure compliance with the Privacy Notice and applicable laws, including, without limitation, the GDPR. If you fail to comply with applicable laws, you must delete the personal data from Trepup. In the event of a change in applicable data protection laws, you agree to cooperate with us to ensure that all personal data is collected and processed in compliance with such changes.

Trepup’s rights

We reserve the right to

  • monitor any Trepup Account or user content, without notice, for the discharge of legal obligations, as may be applicable.
  • disclose communications between you and your contacts to third parties, without notice, in compliance with a legal obligation, including for the purposes of responding to requests from law enforcement agencies.
  • classify your Trepup Account as inactive if you do not log in to your Trepup Account for more than 180 calendar days.
  • deactivate, temporarily suspend, or terminate your Trepup Account for violating this policy, the Policies, or applicable law.

We will determine if you have sent spam by reviewing and monitoring

  • your user content.
  • complaints of spam by your contacts.
  • the complaint rate.
  • the total number of complaints, regardless of the complaint rate.
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