Trepup Spam Policy

Effective: 30 June 2025

Stopping abuse, preserving communication

At Trepup, trust and respect are foundational to every interaction across our store‑embedded, socially powered ecosystem. This Trepup Spam Policy ("spam policy") outlines our firm stance against spam, ensuring that interactions on the Trepup platform remain meaningful, secure, and free from abuse. Spam — unwanted or unsolicited messages, particularly those intended for advertising, phishing, or malware distribution — undermines user trust and disrupts communication. It applies to all forms of electronic communication on Trepup, including system‑generated messages, platform notifications, and user interactions across stores, social content placements, and profiles. The platform supports only in‑platform notifications and direct messaging, as permitted under the Trepup Terms of Service ("terms of service"). Communication features are limited to platform‑based tools and essential system notifications.

This spam policy works in tandem with the terms of service and the Trepup Legal Policies ("legal policies") to address spam‑related concerns comprehensively. For clarity, any capitalized terms not defined here will carry the meanings assigned to them in the terms of service. This spam policy is designed to be globally fair, accessible, and in step with Trepup's commitment to trust, clarity, and compliance.

By adhering to these standards, you contribute to a cleaner and more enjoyable Trepup experience for everyone. Thank you for helping us uphold these values.

User obligations and prohibited actions

As a member of the Trepup community, you are entrusted with responsibilities to uphold the platform's integrity. By adhering to the following obligations and avoiding prohibited actions, you contribute to a respectful and secure digital environment.

Prohibited actions

You may not:

  • Send spam: Do not send unsolicited, irrelevant, or mass messages using Trepup's in‑platform messaging or interaction features.
  • Violate legal frameworks: Do not breach the Trepup Privacy Notice ("privacy notice"), Trepup Cookies Policy ("cookies policy"), legal policies, or applicable anti‑spamming laws.
  • Impersonate others: Refrain from pretending to be another individual or entity without their explicit consent.
  • Use third‑party contact lists: Trepup prohibits importing or using third‑party contact lists to initiate unsolicited contact through any in‑platform feature.

Your obligations

While using Trepup, you must:

  • Prevent unauthorized access: Take reasonable steps to secure Trepup from misuse or unauthorized activity.
  • Report issues promptly: Notify Trepup immediately of any unauthorized access, misuse, or attempts to breach the platform.
  • Maintain account accuracy: Keep your account information current and respond promptly to communications from Trepup's support team.
  • Obtain and respect consent: Secure explicit consent before sending electronic communications and allow recipients to withdraw consent at any time.
  • Respect user boundaries: Do not bypass or ignore in‑platform controls — such as block, mute, or report — that are designed to limit unwanted contact.
  • Honor opt‑out requests: Immediately comply with requests to stop sending communications.
  • Provide clear identification: Include your name, contact address, and email address in all electronic communications with third parties.
  • Ensure compliance: Align all communications and user content with the Trepup User Content Policy ("user content policy"), legal policies, and applicable laws.

Responsibility for personal data

As a Trepup user, you are fully responsible for ensuring that any personal data you upload — particularly data related to your contacts or third parties — complies with the privacy notice, this spam policy, and applicable data protection and anti‑spam laws. These include, but are not limited to:

You are expected to familiarize yourself with and comply with regional data protection and anti‑spam laws relevant to your jurisdiction, ensuring the lawful handling of personal data globally.

To meet these responsibilities, you must:

  • Maintain integrity and accuracy: Keep all personal data stored or shared through Trepup secure, accurate, and up to date. Correct or delete non‑compliant or outdated data promptly.
  • Obtain and respect consent: Get explicit, informed, and freely given consent before collecting or using personal data. Make it easy for recipients to withdraw consent at any time.
  • Limit data collection: Only collect personal data necessary for legitimate interactions on Trepup. Avoid storing excessive or irrelevant information.
  • Comply with international transfer laws: Use appropriate safeguards — such as recognized mechanisms under the FADP, Standard Contractual Clauses (SCCs) under the GDPR, and lawful transfer tools provided by the CCPA, DPDPA, LGPD, and other applicable frameworks — when transferring personal data across borders or jurisdictions.
  • Stay current: Monitor global privacy and anti‑spam developments and adapt your practices as laws evolve.
  • Report issues quickly: Immediately inform Trepup of any unauthorized access, breaches, or misuse of personal data. Cooperate fully with Trepup's compliance and security teams.

By following these standards, you support Trepup's global commitment to data protection and community trust. Failure to comply may result in account suspension, legal liability, or other enforcement actions as outlined in this spam policy.

Trepup's rights and enforcement measures

Trepup retains comprehensive rights to oversee and regulate the platform to ensure compliance with this spam policy, the legal policies, and applicable laws. These rights include the authority to:

  • Monitor activity: Review any Trepup Account or user content, without prior notice, to comply with the law or enforce this spam policy.
  • Disclose communications: Share relevant user communications with legal authorities when required by applicable law.
  • Manage inactive accounts: Classify your Trepup Account as inactive if you do not sign in for more than 180 consecutive calendar days.
  • Suspend or terminate accounts: Deactivate, temporarily suspend, or terminate your Trepup Account for violations of this spam policy, the legal policies, or applicable laws.

Report spam

If you receive unsolicited communications or suspect spam originating from Trepup, reach out to security@trepup.com with relevant details. Every report matters. Trepup investigates swiftly and decisively to uphold the trust and integrity of our platform.

Spam detection is a collaborative effort. Our advanced system analyzes intent, complaint patterns, and compliance with Trepup's high standards — ensuring swift action against violations. Working with global regulators, we uphold trust and integrity at every level.

You're the key to keeping Trepup vibrant and spam‑free. By reporting suspicious activity, you join a global community committed to innovation, collaboration, and integrity. Together, we'll protect what makes Trepup exceptional — a platform driven by trust and possibility.

Maintaining community standards

Trepup is committed to creating a safe, welcoming space where authentic connections and respectful communication thrive. By supporting this spam policy, you help cultivate a dynamic environment where trust, privacy, and responsibility are at the core of every interaction.

Your active participation helps strengthen Trepup as a global hub for connection and commerce, where integrity and mutual respect guide every interaction. Violations of this spam policy may result in swift action to protect the community and maintain the high‑quality experience our users expect.

Together, we make Trepup a space where every user feels empowered to contribute meaningfully. If you encounter behavior that doesn't align with these principles, please report it to security@trepup.com. Your input helps us build a platform rooted in trust, respect, and accountability.

Your inbox, your clarity, your control.

By blocking noise and enforcing standards, we protect communication.

Thank you for helping Trepup stay thoughtful and clean.