Login & Password

Log In to Your Account

How do I log in to my Trepup account?

To log in to your Trepup account:

  1. Go to Trepup.com.
  2. Click Log In.
  3. Enter your email address and password.
  4. Click Log In.

You can also choose to log in with your Facebook and Google account.

If you're having trouble with your password, learn how to reset your password.

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I can't log in to my Trepup account.

If you're having trouble logging in to your Trepup account, here are some things you can try:

  • Check if the email address that you entered is correct.
  • If your password isn't working or you don't remember your password, try to reset your password.
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How do I log out of my Trepup account?

To log out of your Trepup account:

  1. Click your photo at the top right corner of the page.
  2. Click Log Out.
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Change Your Password

How do I change or reset my Trepup password?

To change your Trepup password:

  1. Go to Settings.
  2. Click Login & Security.
  3. Under Security and login, click Edit.
  4. Enter your current password.
  5. Enter your new password twice.
  6. Click Save.

To reset your Trepup password:

  1. Go to Forgot password.
  2. Enter your email address.
  3. Click Send a Password Reset Email.
  4. Check the email account associated with your Trepup account.
  5. Look for an email with the subject line "Reset your password on Trepup".
  6. Open the email and click Reset Password.
  7. Enter your new password twice on the Reset Password page and click Change Password.
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I didn't receive the email to reset my password.

If you didn't receive your password reset email, here are some things that you can try:

  • Check the spam/junk folder of the email account linked to your Trepup account.
  • Try to reset your password again.
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How can I make my Trepup password strong?

Consider these suggestions to increase the strength of your password:

  • It should be hard to guess. Don't include your name, business name, birthday or any other easy-to-guess words.
  • It should be different than the passwords you use for other accounts.
  • It should have 8 or more characters with a mix of letters, numbers and special characters. Longer passwords are usually more secure.
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Why am I being asked to enter my registered email address while trying to reset my Trepup password?

We need to make sure that the Trepup account belongs to you before we let you reset your password. We will send a password reset email to your registered email address to help you create a new password.

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Can you send me a copy of my password without resetting it?

We can't send you a copy of your Trepup password without resetting it.

If you're having trouble logging in or remembering your password, you can reset it. You'll need access to the email account associated with your Trepup account to successfully reset your password.

If you're logged in to your Trepup account, you can change your password.

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