By being aware of our Policies, you can use the Platform more effectively, avoid any violations and better understand your rights and obligations as a User. Some of our Policies help ensure that we comply with applicable legal obligations across various jurisdictions, while other Policies are based on our experience of how best to protect everyone’s interests on the Platform.
Our Terms of Use, Privacy Policy, Cookies Policy and Intellectual Property Policy specify the most important information surrounding your access and use of the Platform including Trepboard, Trepstore and Trepmail, the protection of your intellectual property, and our collection and processing of your information.
Any activity that doesn’t follow Trepup Policies could result in a range of actions including account deletion, deleting listings, hiding or demoting listings from search results, lowering a seller's rating, buying or selling restrictions, loss of buyer or seller protections, application of fees, and recovery of expenses for policy monitoring and enforcement. All fees that are paid or payable in relation to any User Account in which we take action will not be credited or refunded.
The following policies lay out other important information which you should be aware of:
Member Behavior Policies
Learn about the rights and responsibilities expected of each member of the Trepup community to help ensure that buying and selling, or sharing content, is safe, fair and respectful on the Platform.
Payments Policies
Find out everything you need to know about payments on Trepup, and our rules to promote a trustworthy and secure environment for any individual or business purchasing Products and/or Services on the Platform.
Brand Protection Policies
Learn how you can use or refer to the Trepup name or logo in any communication, promotional message or event. Our brand is what makes us unique and distinctive, and is the foundation for everything on the Platform.
Rules and Policies for Buyers
Learn about the rules that apply to you when you buy Products or Services on the Platform.
Feedback Policy
Find out how you can give constructive and fair feedback for Products, Services or Sellers on the Platform.
Rules and Policies for Sellers
Learn how you can deliver the best experience for buyers and learn about the rules which govern how you offer, sell and ship Products and Services.
Prohibited and Restricted Items Policies
Learn about the Products and Services whose sale is either restricted or prohibited on the Platform.
Jobs Policies
Learn how to post job listings and apply for them on the Platform.
Resolving Technical Issues Policy
Learn how to troubleshoot any technical issues you may experience with the Platform.
Dispute Resolution Policies
Learn how you can resolve disputes on the Platform and how we work with law enforcement authorities.